Privacy Policy

1. What type of information do we collect?

We receive, collect, and store any information you enter on our website or provide us in any other way. This includes:

Personal Identification: Name, email address, phone number, and shipping/billing address.
Design & Project Data: 3D models (.STL, .OBJ), vector files (.SVG, .DXF), and project specifications you upload for production.
Technical Data: Internet protocol (IP) address used to connect your computer to the internet, login data, and purchase history.

2. How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect the personal information you give us. Your information will be used for the specific reasons stated below only. We also collect data via cookies and tracking tools when you browse the site.

3. Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate our Laser Cutting and 3D Printing services.
To process and ship your custom physical orders.
To provide our users with ongoing customer assistance and technical support.
To be able to contact our visitors and users with general or personalized service-related notices and promotional messages.
To comply with any applicable laws and regulations.

4. How do we store, use, share and disclose our site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.

Note on Design Files: We retain your design files for the duration of the production process. We do not share or sell your intellectual property or proprietary designs to third parties.

5. How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your order, to resolve a dispute, to collect fees or monies owed, or to send updates about our business. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

6. How can our site visitors withdraw their consent?

If you don’t want us to process your data anymore, or if you would like us to delete the design files you have uploaded in the past, please contact us at info@vectora.com.au.

7. Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

8. Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@vectora.com.au.